How can I tell if my HP fax machine was recalled? What do I do if it is?

I own an HP fax machine, but I heard recently that a bunch of them were being recalled. I don’t know how to tell if my machine is dangerous, and I don’t know what to do about it if it is. What should I do?

First things first: the problem with these machines is that they can catch on fire when the internal electronics fail, so if you own an HP machine, unplug it and check the steps below. Once you’re certain your machine is safe, you can go back to using it.

First you need to check the model of your machine. The models being recalled are HP Fax 1040 and HP Fax 1050. There was actually an earlier recall of HP Fax 1010 and 100xi machines in 2008, so check to make sure you don’t have one of those as well.

You can usually find the model information on the front of the machine printed in white against the dark body, but in order to figure out if your machine is being recalled, you’ll need the FCC Registration Number.

The FCC Registration number is on the back of your machine on a silver plate. It will begin with “US: A3LFA0” and will be followed by 10 characters. You can then take those characters and check your machine on HP’s website.

If your machine is being recalled, you can contact Hewlitt-Packard through their website, or toll-free by phone at 888-654-9296. If your machine meets their criteria, you will likely receive a rebate that will allow you to purchase a replacement machine.

Do you have a question about faxing? Send me your fax question.